Refund Policy

This Refund Policy applies to the cancellation and refund of all paid services provided by Saeroon Hosting ("the Company") — Premium hosting subscription, AI token packs, domain registration, and marketplace templates. • The hosting subscription is a divisible service supplied continuously over time; token packs, domains, and templates are digital content. • Refund eligibility and amounts are determined by the product type and whether the service has commenced, as set out in Sections 3 through 7. • This policy applies equally to all payment methods, including domestically and internationally issued cards.

• Before service commencement: If the service has not yet commenced (no use, activation, download, or registration processing), you receive a full refund. • Cooling-off period (7 days): If you have not materially used the service, you receive a full refund within 7 days of payment. • Mid-term cancellation of a divisible service (hosting subscription): If you cancel a hosting subscription that has already commenced, the portion used from the start date to the cancellation date is deducted on a pro-rata (daily) basis, and the remaining balance is refunded. • Instantly consumed digital content (tokens, templates, domains): Once use, download, or registration processing has begun, withdrawal of subscription is restricted under Article 17(2) of the Korean Act on the Consumer Protection in Electronic Commerce. The Company clearly discloses this and obtains consent before payment. • Where the cause is attributable to the Company (defective or undelivered service), a full refund is provided regardless of the above restrictions.

The Premium subscription is a recurring payment that automatically renews monthly or yearly. • Billing disclosure: Before payment, we clearly state the amount and billing cycle (₩49,900/month or ₩499,000/year), that it auto-renews, and that you will continue to be billed at the same cycle until you cancel. • Cooling-off (7 days): A full refund is provided within 7 days of payment if the paid features have not been materially used. • Monthly subscription cancellation: Cancellation immediately stops the next charge; service continues until the end of the current billing period and then expires. The portion of the current month already in use is non-refundable. • Yearly subscription cancellation: The period used from the start date to the cancellation date is deducted on a pro-rata basis at the standard monthly rate (₩49,900), and the remaining amount is refunded. • How to cancel: You can cancel online at any time via Dashboard > Subscription Management > Cancel Subscription. No phone call or written request is required.

AI token packs are one-time purchases (no auto-renewal). • Before credit: A full refund is provided before the tokens are credited to your account. • Cooling-off (7 days, unused): Even after crediting, if no tokens have been used at all, a full refund is provided within 7 days of payment. • Partial use: Used tokens are non-refundable; remaining tokens stay usable within their validity period. • If crediting fails due to a system error, we issue a full refund or re-credit the tokens.

• Before registration processing: A full refund is provided before domain registration processing begins. • After registration processing: Once the domain has been issued by the registrar, it is non-refundable. The domain registration fee is an actual cost paid to a third party (the registrar) and cannot be recovered by the Company. • An issued domain becomes your asset from the moment of issuance.

• Before download/application: A full refund is provided before you download the template or apply it to a site. • After download/application: Once download or application to a site has begun, refunds are restricted. • Refund for defects: If a template materially differs from its description or a stated core feature does not work, we review the case individually and provide a refund where the Company recognizes the defect.

Templates and services provided free of charge involve no payment and are therefore not subject to refunds.

• This policy applies equally to payments made with internationally issued cards. • Displayed currency: Charges and refunds are based on the currency and amount shown on the payment screen. • Exchange-rate difference: If you pay with an international card and later receive a refund, the actual charged and refunded amounts may differ due to exchange-rate changes between the payment and refund dates. This results from card issuer and card-network policies and cannot be adjusted by the Company. • Recurring payments (subscriptions) are automatically charged in the displayed currency, amount, and cycle until you cancel, with an email notice before each charge. You can cancel at any time from the Dashboard.

To request a refund: 1. Request a refund via the Help Center ([email protected] / +82-10-5959-1250) or Dashboard > Inquiry. 2. Provide your order number and the reason for the refund. 3. We review the request within 3 business days of receipt. 4. If approved, the refund is issued to the original payment method (card). Same-day full cancellations are processed immediately; cancellations or partial cancellations after the payment date are handled per card issuer policy. 5. After approval, it typically takes 5–10 business days for the refund to be reflected, depending on the card issuer. 6. If a due refund is delayed, statutory delay interest (15% per annum) is paid in accordance with the Act on the Consumer Protection in Electronic Commerce.

Where a refund is required by law — such as unauthorized payments, payment system errors, or payments made by a minor without the consent of a legal guardian — the refund is processed regardless of the sections above.

If you disagree with a refund decision, you may appeal with additional evidence, and we will conduct a second review within 5 business days. If the dispute is not amicably resolved, it is governed by the laws of the Republic of Korea, and you may use dispute mediation procedures such as the Korea Consumer Agency or the Content Dispute Resolution Committee.

The Company may amend this Refund Policy in accordance with applicable law. Any changes will be announced on this page at least 7 days before the effective date (30 days in advance for changes unfavorable to users).