Effective Date: December 20, 2024
This refund policy applies to all template purchases made through the Hosting Saeroon marketplace. We strive to ensure customer satisfaction while protecting the rights of template creators.
Templates sold on Hosting Saeroon are digital products. Due to the nature of digital goods, which can be instantly accessed and copied upon purchase, our refund policy differs from physical product policies.
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Free templates do not require any payment and are provided as-is. As no financial transaction occurs, refund requests are not applicable for free templates.
To request a refund, please follow these steps: 1. Contact our support team through the Help Center 2. Provide your order number and reason for the refund request 3. Our team will review your request within 3 business days 4. If approved, the refund will be processed to your original payment method 5. Refund processing may take 5-10 business days depending on your payment provider
In exceptional circumstances, such as unauthorized purchases or billing errors, we may process refunds outside of the standard policy. Each case will be reviewed individually by our support team.
If you disagree with a refund decision, you may appeal by contacting our support team with additional evidence. We will conduct a secondary review within 5 business days. If the dispute remains unresolved, it shall be governed by the laws of the Republic of Korea.
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the marketplace after changes constitutes acceptance of the revised policy.
If you have any questions about our refund policy, please contact us below.