Refund Policy

This Refund Policy applies to the cancellation and refund of all paid services provided by Saeroon Hosting ("the Company") — project hosting fees, AI token packs, and domain registration. • Project hosting fees are a divisible service supplied continuously over time; token packs and domains are digital content. • Refund eligibility and amounts are determined by the product type and whether the service has commenced, as set out in Sections 3 through 7. • This policy applies equally to all payment methods, including domestically and internationally issued cards.

• Before service commencement: If the service has not yet commenced (no use, activation, download, or registration processing), you receive a full refund. • Cooling-off period (7 days): If you have not materially used the service, you receive a full refund within 7 days of payment. • Mid-term cancellation of a divisible service (project hosting fees): If you cancel hosting that has already commenced, the portion used from the start date to the cancellation date is deducted on a pro-rata (daily) basis, and the remaining balance is refunded. • Instantly consumed digital content (tokens, templates, domains): Once use, download, or registration processing has begun, withdrawal of subscription is restricted under Article 17(2) of the Korean Act on the Consumer Protection in Electronic Commerce. The Company clearly discloses this and obtains consent before payment. • Where the cause is attributable to the Company (defective or undelivered service), a full refund is provided regardless of the above restrictions.

Project hosting fees are billed monthly in arrears for the period during which a project is live, and constitute a divisible service supplied continuously over time. • Start of billing: No fee is charged while you are building and refining a project. Billing starts on the day any one of the following three conditions is met — (1) a custom domain you connected passes verification, (2) one real payment is approved, or (3) monthly active members pass 100. Monthly active members means signed-up members who logged in or were active that month; anonymous visitors are not counted. • Base fee: ₩4,900 per project per month (VAT included). Payments, booking, and community/membership are covered by the base fee, and no separate feature charge is added. Where payment is made a year in advance the fee is ₩49,000 per year (VAT included), a reduction equal to two months. • Pro-rata calculation: Charges are calculated on a pro-rata (daily) basis for the number of days the project was live. If the service starts or is cancelled mid-month, only that portion of the period is billed. • Mid-term cancellation: Cancellation takes effect immediately, and no charge is made for the period after that day. Amounts already used are not subject to refund. Where a year was paid in advance, the period from the start of use to the date of cancellation is calculated on a pro-rata (daily) basis at the standard monthly rate (₩4,900) and deducted, and the remaining amount is refunded. • Cooling-off (7 days): A full refund is provided within 7 days of the first billing date if the service was not materially used during that period. • Non-payment: If a payment fails, it is retried 3 times at intervals of 1 day, 3 days, and 7 days, after which the service is maintained as is throughout a 30-day grace period. Once the grace period has passed, only publication is suspended: the connected domain is kept and your data is retained for 180 days. Your data can be downloaded at any time during that period. • Traffic: Unlimited, and no charge is applied by volume of use. • Storage: The base fee includes 10GiB of file storage and 500MiB of database storage. Unit rates for the portion beyond that allowance have not yet been set; should they be set, they are announced 60 days before the effective date in accordance with Section 12 and apply from the next billing cycle. Nothing beyond the allowance is billed before that notice period has run. • AI use: Tokens spent when a user builds or edits a site with AI are billed according to actual use and are not covered by the base fee. The unit counted is the actual number of tokens. • Messaging: KakaoTalk alerts, SMS, and email carry no allowance. • Request volume: No charge applies at present. Should scale grow such that a separate charge is introduced, it is announced 60 days before the effective date. • No sales commission is charged. The charges tied to use above are exclusive of VAT. • Messaging is not charged as a prepaid top-up but monthly in arrears for the messages actually sent; accordingly, no balance accrues in advance and nothing of that kind becomes subject to refund. Messages that were not sent through fault attributable to the Company are not charged, and where they have already been charged, the amount is refunded. • Fee increases are announced 60 days in advance and apply from the next billing cycle. Fee reductions and cancellations take effect immediately.

AI token packs are one-time purchases (no auto-renewal). • Before credit: A full refund is provided before the tokens are credited to your account. • Cooling-off (7 days, unused): Even after crediting, if no tokens have been used at all, a full refund is provided within 7 days of payment. • Partial use: Used tokens are non-refundable; remaining tokens stay usable within their validity period. • If crediting fails due to a system error, we issue a full refund or re-credit the tokens.

• Before registration processing: A full refund is provided before domain registration processing begins. • After registration processing: Once the domain has been issued by the registrar, it is non-refundable. The domain registration fee is an actual cost paid to a third party (the registrar) and cannot be recovered by the Company. • An issued domain becomes your asset from the moment of issuance.

Marketplace template sales have ended, so this article is deleted. Templates are provided free of charge, and free provision is governed by Article 7.

Templates and services provided free of charge involve no payment and are therefore not subject to refunds.

• This policy applies equally to payments made with internationally issued cards. • Displayed currency: Charges and refunds are based on the currency and amount shown on the payment screen. • Exchange-rate difference: If you pay with an international card and later receive a refund, the actual charged and refunded amounts may differ due to exchange-rate changes between the payment and refund dates. This results from card issuer and card-network policies and cannot be adjusted by the Company. • Recurring payments (subscriptions) are automatically charged in the displayed currency, amount, and cycle until you cancel, with an email notice before each charge. You can cancel at any time from the Dashboard.

To request a refund: 1. Request a refund via the Help Center ([email protected] / +82-10-5959-1250) or Dashboard > Inquiry. 2. Provide your order number and the reason for the refund. 3. We review the request within 3 business days of receipt. 4. If approved, the refund is issued to the original payment method (card). Same-day full cancellations are processed immediately; cancellations or partial cancellations after the payment date are handled per card issuer policy. 5. After approval, it typically takes 5–10 business days for the refund to be reflected, depending on the card issuer. 6. If a due refund is delayed, statutory delay interest (15% per annum) is paid in accordance with the Act on the Consumer Protection in Electronic Commerce.

Where a refund is required by law — such as unauthorized payments, payment system errors, or payments made by a minor without the consent of a legal guardian — the refund is processed regardless of the sections above.

If you disagree with a refund decision, you may appeal with additional evidence, and we will conduct a second review within 5 business days. If the dispute is not amicably resolved, it is governed by the laws of the Republic of Korea, and you may use dispute mediation procedures such as the Korea Consumer Agency or the Content Dispute Resolution Committee.

The Company may amend this Refund Policy in accordance with applicable law. Any changes will be announced on this page at least 30 days before the effective date (60 days in advance for changes unfavorable to users). Changes unfavorable to users, such as a fee increase, apply from the billing cycle following the end of the notice period, and you may cancel before they take effect.